Terms and Conditions

DELIVERY POLICY

For print orders, our team will process your order within 3 to 5 business days from the date of receiving the payment requested during the order. Orders received after 5 pm will be processed on the next business day. We ship small (10x15cm) and medium (30×20) prints by La Poste, protected in crystal paper and inserted into a cardboard envelope for protection. You will receive an email confirmation of the shipment along with the tracking number.

Large PVC photo canvases (60x40cm) require a longer processing time (10 business days) and are shipped by Colissimo with a tracking number. They are protected by polystyrene.

We do not guarantee any delivery during public holidays.

Delivery Time:

• For France: 1 to 3 days
• For Europe: 2 to 5 days
• For Overseas Departments and Territories (DOM TOM): 4 to 7 days
• For the rest of the world: 7 to 10 days

For the purchase of a large format print outside the European Union, you may incur customs fees upon receipt.

The actual delivery time depends on the carrier. Therefore, Jacques JULIEN cannot be held responsible for any failure to meet this deadline and, as such, cannot entertain any requests for compensation of any nature resulting from a delivery delay due to a carrier’s failure.

SHIPMENT: Deliveries are made to the address indicated by the buyer during the order. The buyer is informed of the tracking number of the order by email. The risks are the responsibility of the buyer from the moment the products leave the premises of Jacques Julien.

CUSTOMS AND NON-EU TAXES: In the case of orders to countries other than metropolitan France and European Union, the customer is the importer of the concerned artworks. For all artworks and prints shipped outside the European Union and overseas departments and territories (DOM-TOM), customs duties or other local taxes or import duties or state taxes may be payable. These duties and amounts are not the responsibility of jacquesjulien.com. They are the customer’s responsibility and fall under their full responsibility in terms of declarations and payments to the competent authorities and organizations in the importing country. The customer must inquire about these aspects with local authorities before placing any order.

DELIVERY COSTS: For Metropolitan France, DOM TOM,  Europe, and worldwide, shipping and delivery costs are included in the prices listed on the jacquesjulien.com website. For the purchase of a PVC canvas in a large format (60x40cm) outside the European Union, you may incur customs fees upon receipt of your package.Any return of the order due to incorrect address information provided by the client during the order is the responsibility of the client.

DELIVERY OF ENVELOPES AND PACKAGES: Delivery is made during business hours to the delivery address indicated by the client on the order form. A tracking number will be provided upon shipment for precise delivery date information.

RECEIPT OF THE ORDER: Upon receipt of the order, any package must be opened in the presence of the delivery person to check the condition of the items and avoid any future dispute. The client must ensure the absence of anomalies (damaged package, broken or damaged item, product missing from the delivery note, etc.). If the delivery person refuses to stay for the opening of the package, the package must be refused. If only the package has been damaged, and if the client decides to accept the item, deemed in good condition, they must indicate the observed anomalies, at the time of delivery, in the form of detailed and explicit “handwritten reservations,” dated and accompanied by their signature, on the carrier’s delivery slip. No subsequent claim will be admissible if the delivery slip is signed without reservations.

In case of damage to the artwork, please refuse the goods upon delivery. In addition to the “handwritten reservations,” request the carrier to return the package to the sender, accompanied by a “spoliation report” (report 170), and keep a copy of this form. Please also inform me of these facts (mentioning the order and delivery note references and sending any copy of documents that may be useful) within three business days, by registered letter.

The receipt of the transported items extinguishes any action against the carrier for damage or partial loss if, within three days, excluding public holidays, following the day of this receipt, the recipient has not notified the carrier, by extrajudicial act or by registered letter, of his reasoned protest (Article L 133.3 of the Commercial Code).

CONSEQUENCES OF NON-COMPLIANCE WITH RECEIPT PROCEDURES: If the receipt procedures are not followed, the client cannot benefit from any refund or resend.

PAYMENT METHOD: Payment is made only in euros, by Paypal or credit card directly on the website, by check, or by bank transfer. Any bank charges, transfers, or other fees are the responsibility of the client.

PAYMENT: Balance payment upon receipt of the invoice or at the latest 30 days from its date. No discount is granted for cash payment. The works remain the property of Jacques JULIEN until the full payment of the indicated price.

LATE PAYMENT, INTEREST, AND COMPENSATION: Any late payment gives rise to the payment of interest at the minimum rate provided for by Article L441-6 of the Commercial Code (legal interest in force multiplied by three), due automatically and without reminder, calculated on amounts excluding taxes, and increased, according to the decree no. 2012-1115 of 2/10/2012, by a flat-rate indemnity of €40 for recovery costs. Any late payment may lead to the cancellation of the sale.

RIGHT OF WITHDRAWAL: In accordance with Article L121-20 of the Consumer Code, the client has a right of withdrawal within a period of seven working days from the receipt of the order, to return the product to the seller for exchange or refund, without having to justify reasons or pay penalties. This right for the client is exercised, excluding orders specially made for him (Article L121-20-2 of the Consumer Code), i.e., in general, all art prints; however, depending on the case, an arrangement may be sought. Except for return costs, which in this case remain the responsibility of the client, Jacques JULIEN will refund all sums paid, no later than 30 days following the withdrawal.

LEGAL WARRANTY: The client of the jacquesjulien.com website benefits from the legal warranty as provided for in Articles L 211-1 to L 211-14 of the Consumer Code. In the event that the items received are damaged or do not comply with the order (error in format, support, etc.), the client has a right of return within a period of seven working days, from the receipt of the order. In this case, the damaged or non-compliant item is exchanged, and the return and new shipment costs are borne by jacquesjulien.com; however, Jacques JULIEN has the right to refund the client and not to provide new orders if there are suspicions that the delivery conditions do not provide sufficient guarantees. Damages caused by normal wear and tear, negligence, or non-compliance with the important recommendations mentioned in these GTC are not covered by the legal warranty.

RETURN CONDITIONS: Items returned without their original packaging or incomplete are not accepted. In addition to their original packaging, returned items must be placed inside a new package offering good protection guarantees. In the absence of a claim made within the aforementioned period and forms, the delivered products will be deemed compliant and accepted by the client.

REFUND: In the event of a return without the possibility of a new delivery, or in the case of a possible purchase abandonment according to the conditions of these GTC, the refund is made within 30 days after receipt of the package accompanied by a postal letter in which the client undertakes on honor to destroy all copies of the images or texts in his possession. The client must then provide a bank identity statement to allow reimbursement by bank transfer.

PRIVATE LIABILITY: The choice and purchase of a product or service are the sole responsibility of the client. The total or partial inability to use the products or services, particularly due to hardware incompatibility or other reasons, cannot give rise to any compensation, refund, or liability, except in the case of a proven hidden defect, non-compliance, or defect.

PROFESSIONAL LIABILITY: Regarding products or services purchased for professional use, the seller cannot be held responsible for any indirect damages, loss of business, loss of profit, or expenses that may arise from the use of these products or services.

CONFORMITY OF WORKS WITH RESPECT TO THE LAW: The works presented on the jacquesjulien.com website comply with French law. In the case of shipment to a country other than France, Jacques JULIEN’s liability can never be engaged due to the non-conformity of the product with foreign legislation. Therefore, it is the client’s responsibility to inquire about the law in force in the delivery country.

WARNINGS: The photographic art prints that the client receives are comparable to the images presented on the jacquesjulien.com website. However, differences in colors, brightness, or contrasts may be observed depending on the screen used to view the images (inappropriate screen, incorrect color profile of the screen device, etc.): therefore, the images representing the original photographs on the site are not contractual. Furthermore, despite all the care taken by the author in producing art prints, the appearance and colors of the image may change or degrade over time. These inevitable damages do not constitute a hidden defect or a manufacturing defect.

LIMITATIONS RELATED TO THE POSSESSION OF A PRINT: The purchase of a photograph in the form of a print or reproduction does not transfer the right of representation and reproduction. Only private use is possible, in accordance with Article L. 111-3 of the IPC: “[…] The buyer of this object is not invested, by virtue of this acquisition, with any of the rights provided for by this code […]”.